Introduction

This Privacy Policy explains how Mattress Toppers collects, uses, and protects your personal information. It applies to everyone who visits mattresstoppers.au or places an order with us. We handle your information in line with the Australian Privacy Principles under the Privacy Act 1988.

Information We Collect

  • Your name
  • Your email address
  • Your delivery and billing address
  • Your phone number
  • Payment details, processed securely through our payment provider
  • Your order history
  • Device and browsing information, including IP address, browser type, and pages visited

How We Collect Your Information

  • When you place an order
  • When you create an account
  • When you contact us
  • When you subscribe to our newsletter
  • Automatically, through cookies and analytics tools when you browse our site

How We Use Your Information

  • Process and deliver your order
  • Communicate with you about your order and account
  • Respond to enquiries and provide customer support
  • Send marketing communications, with your consent, which you can opt out of at any time
  • Improve our website, products, and customer experience
  • Detect and prevent fraud, and keep our site secure

Cookies and Tracking

  • We use cookies to improve your browsing experience and remember your preferences
  • We use tools such as Google Analytics, Google Ads, and Meta Ads to understand how our site is used and to deliver relevant advertising
  • You can disable cookies through your browser settings, though some site features may not work as intended

Sharing Your Information

  • Delivery couriers and logistics partners, to fulfil your order
  • Payment processors, to complete your transaction securely
  • Marketing, advertising, and analytics platforms, to run our website and campaigns
  • We do not sell your personal information to third parties

Overseas Disclosure

Some of the platforms we use, including Google and Meta, may store or process information on servers located outside Australia. We take reasonable steps to ensure your information stays protected wherever it is handled.

Data Security

  • We use reasonable technical and organisational measures to protect your personal information
  • Payment details are processed through secure, encrypted payment gateways
  • No method of transmission over the internet is completely secure, and we cannot guarantee absolute security

Data Retention

We keep your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law.

Your Rights

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Opt out of marketing communications at any time
  • Ask us how your information has been used or disclosed

Marketing Communications

You can unsubscribe from marketing emails at any time using the link in any email we send, or by contacting us directly.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

Data Breaches

If a data breach involving your personal information is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner in line with the Notifiable Data Breaches scheme.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes take effect as soon as the updated policy is posted on this page.

Complaints

If you believe we have breached your privacy, contact us first so we can resolve the issue directly. You can also lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Contact Us

For any questions about this Privacy Policy or your personal information, email outereditions@gmail.com